While the unit is still under warranty, Microsoft replaced my Lumia 1520 in two different occasions. A delightful way to keep this Windows Phone fan happy!
We are living in an age where brand find ways to stand out. Brands practice social responsibility, innovate and go the extra mile.
We often read customer first policy in frames, but we rarely see this in action during difficult situation. But Krispy Kreme proved me wrong.
customer delight is a result of a deliberate effort by a company to provide a value adding product and service, at a reasonable price
After experiencing broken promises and sloppy customer service in different occasions, dissecting the cause of a poor service or unmet customer expectations can be value adding
These are various quotes from well known Filipino entrepreneurs, on the subject of Customer Service
A story that coach: “Everything I learned about selling I learned one afternoon from my father at his furniture store in New Era, Michigan”