Generational response to future technologies

The research conducted by KASPERSKI last November 2020 asked 831 social media users in SEA about their level of fear against the current and future technologies and found out that more than half (62%) are afraid of deepfakes. It is highest among Baby Boomers (74%) and lowest among Gen X (58%).

 
 

 
Deepfakes is the use of artificial intelligence to create images, audio, or voice recordings in someone else’s likeness. The respondents’ attitude towards this technology is not without basis as deepfake videos have been used for political purposes and personal revenge. Increasingly, they are also being used in major attempts at blackmail and fraud.
 
For instance, the CEO of a British energy firm was tricked out of $243,000 by a voice deepfake of the head of his parent company requesting an emergency transfer of funds. The fake was so convincing that he didn’t think to check; the funds were wired not to the head office, but a third party’s bank account. The CEO only became suspicious when his “boss” requested another transfer. This time, alarm bells rang – but it was too late to get back the funds he’d already transferred.
 
SEA respondents are less but still guarded about biometrics or the use of fingerprint, eye scanner, and facial recognition (32%), smart devices (27%), and robotic tools like a robot cleaner (15%).
 
The social media users in the region have valid reasons to fear future technologies as the study also unmasked their negative experiences online.
 
The most common incident faced by more than 3-in-10 respondents was an account takeover wherein someone got access to their accounts without their permission. More than a quarter (29%) also have some secret information seen by someone they would not want to see.
 
Over 2-in-10 also shared that someone got access to their devices forcibly (28%), their private information was either stolen or used without consent (24%), or was seen publicly (23%). Aftermaths of these incidents include receiving spam and adverts (43%), stress (29%), causing embarrassment or offense (17%), reputational damage (15%), and monetary loss (14%).
 
“Our survey proves that unfortunate incidents can happen online and such have real-life repercussions. Technologies are meant to evolve for the greater good, however, there are always learning curves where some amount of fear with action will be vital,” comments Chris Connell, Managing Director for the Asia Pacific at Kaspersky.
 
However, the same research revealed that there are still almost 2-in-10 users in the region who believe that internet security software is not required to protect their online lives. This perception is highest with Gen Z (17%), followed by Millennials (16%). There were both 15% of Gen X and Baby Boomers who also deem these solutions unnecessary.
 
“This is a cause of concern as we, humans, are prone to making errors from time to time and such solutions are meant to be our safety nets. While there is no silver bullet when it comes to cybersecurity, it is still important to have basic defenses in place. Business owners should particularly look into this as their IT infrastructure continues to flow from their safer enterprise networks to the more vulnerable individual houses,” adds Connell.
 
COVID-19 has caused an overnight remote working revolution, bringing with it new cyber challenges for IT teams. Here are some online safety tips on how to help homeworkers stay cyber-safe.
 
 

Teach your teams to become cyber-aware

 
Training is crucial to help your teams become cyber-aware. Plan a program of learning, with a mix of online learning, classroom (virtual or real-world), and regular advice by email. You could test whether people can spot a phishing attack by setting up a fake phishing email.
 
 

Build a culture of trust

 
Unfortunately, there isn’t a culture of transparency between employees and IT on cyber matters in many larger organizations. When people make mistakes, they’re either unaware of what they’ve done or are scared they’ll lose their job, so they may not formally report a data breach incident that ends up damaging the company. You need to build a culture of trust and transparency between employees and the IT team. Open communication is critical.
 
 

Advise against casual browsing on work devices

 
Casual browsing may lead to compromised network security, making sure employees know this and encouraging them to do personal things – like shopping, social media, or reading news – on their own devices.
 
 

Patch employees’ machines

 
If your employees’ devices aren’t completely patched and up-to-date, the chances increase of hackers finding a vulnerability in your system. Remotely access their machine to patch or help them do it themselves over the phone. Even better, install an automated patching solution.
 
 

Ask people to change default passwords on home routers

 
Most home routers use a default password, which hackers can find and then get into the back end of the home network. Few people bother to change it because it’s a somewhat tricky process, but it will drastically improve employees’ cyber-defenses. Show them how they can do it.
 
 
Read more about the report here: “Making Sense of Our Place in the Digital Reputation Economy