“The food business is still very basic. It’s still about taste. It’s still about ‘How did you serve me? Is the place nice? Am I treated well? Do I get value?’ if you think about it, if we’re going out to eat, these are the basic things we look out for, but the execution is the difficult part.”

Likewise:   Do You Have The URGE?
Likewise:   Customer Delight Matters

-TONY TAN CAKTIONG, Jollibee Foods Corp.

“Exist only for your customers. In a fickle market, that’s the only decision that will last, the customer choosing you over the others.”

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WALDEN CHU, Red Box Karaoke

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