by Sonnie | Jul 1, 2015 | Customer Care, Microsoft
While the unit is still under warranty, Microsoft replaced my Lumia 1520 in two different occasions. A delightful way to keep this Windows Phone fan happy!
by Sonnie | Mar 3, 2015 | Brand Management, Customer Care, Microsoft
We are living in an age where brand find ways to stand out. Brands practice social responsibility, innovate and go the extra mile.
by Sonnie | May 7, 2013 | Better Biz, Brand Management, Customer Care, Testimonials
We often read customer first policy in frames, but we rarely see this in action during difficult situation. But Krispy Kreme proved me wrong.
by Sonnie | Nov 20, 2011 | Customer Care Since the core value of my consulting company is anchored on “spiritual intelligence” or the recognition of natural and spiritual laws, I will share with you my mantra on marketing and customer service. Though I am also a marketer, I am not...
by Sonnie | Apr 2, 2008 | Better Biz, Brand Management, Customer CareI would like to share two good experiences with start up businesses who provided above normal customer assistance. The first service provider is Car-Go, a new car wash (and general car care) center at # 8 Macapagal Blvd. (in front of PNB). The price is $2.5 (P 100)...
by Sonnie | Feb 25, 2008 | Better Biz, Customer Care, Filipino Entrepreneurs, Start Up TipsWe’ve read about Pinoy Entrepreneurs thoughts about customer satisfaction. Now, these entrepreneurs went a little farther.. PERSONALIZED SERVICE! “If you want to do something, don’t approach a third party but go directly to the person you want to...
by Sonnie | Jan 28, 2008 | Customer Care, Reviews
customer delight is a result of a deliberate effort by a company to provide a value adding product and service, at a reasonable price
by Sonnie | Nov 17, 2007 | Brand Management, Customer Care
After experiencing broken promises and sloppy customer service in different occasions, dissecting the cause of a poor service or unmet customer expectations can be value adding
by Sonnie | Oct 26, 2007 | Better Biz, Customer Care, Filipino Entrepreneurs, Start Up Tips
Satisfying customers make every business thrive. Here’s what are Pinoy Entrepreneurs have to say about customer happiness.
by Sonnie | Oct 29, 2006 | Better Biz, Customer Care
A story that coach: “Everything I learned about selling I learned one afternoon from my father at his furniture store in New Era, Michigan”