A Microsoft Experience
While the unit is still under warranty, Microsoft replaced my Lumia 1520 in two different occasions. A delightful way to keep this Windows Phone fan happy!
A Brand In Transition Is Not A Brand In Crisis
We are living in an age where brand find ways to stand out. Brands practice social responsibility, innovate and go the extra mile.
Customer First Philosophy
We often read customer first policy in frames, but we rarely see this in action during difficult situation. But Krispy Kreme proved me wrong.
Buoyant Force: A Marketing and Customer Management Mantra
Since the core value of my consulting company is anchored on “spiritual intelligence” or the recognition of natural and spiritual laws, I will share with you my mantra on marketing and customer service. Though I am also a marketer, I am not...A Great Customer Service
I would like to share two good experiences with start up businesses who provided  above normal customer assistance. The first service provider is Car-Go, a new car wash (and general car care) center at # 8 Macapagal Blvd. (in front of PNB). The price is $2.5 (P 100)...Filipino Entrepreneurs On Personalized Service
“If you want to do something, don’t approach a third party but go directly to the person you want to do business with. A third party complicates.” MELISSA LIMCAOCO, Entertainment Gateway– “If you want to get ahead and if you want to sell more, you have to talk to your...Customer Delight Matters
customer delight is a result of a deliberate effort by a company to provide a value adding product and service, at a reasonable price
Customer Service And Synergy
After experiencing broken promises and sloppy customer service in different occasions, dissecting the cause of a poor service or unmet customer expectations can be value adding
Filipino Entrepreneurs On Customer Delight
These are various quotes from well known Filipino entrepreneurs, on the subject of Customer Service
About Selling and Life
A story that coach: “Everything I learned about selling I learned one afternoon from my father at his furniture store in New Era, Michigan”
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