The Path To Strategic HR
What should hr practitioners do to transition the department to strategic HR?
How To Make The Right Connection
I often hear this in success talks, “it’s not only about you, it’s about the right connection, having access to the right people at the right time”
Slidecast: Toot Your Own Horn Or Buoyant Force?
As a micro entrepreneur in the sea of competitiveness, I struggle to determine how much tooting of own horn is acceptable to get noticed. Though this is acceptable in modern self branding concept, I am still uncomfortable. Allow me to share with you what I have...Why Organizations Need To Define Online Philosophy
About a week ago, I gave a talk to delegates of the 4th HR Philippines National Convention about HR’s Role in the Social Media era. I shared with them a framework or template that they can follow to make their company culture and structure social...Visualize, and Make It Happen
What started as a concept has become a reality! While facilitating module 2 [protect your brand: use social web responsibly] of my social web series, an idea was born. I thought why not tweak my lecture to educate parents on how to keep their kids safe online. Since...What’s Wrong With The News?
Every time I listen or read the news form the mainstream media, specially on the aspect of the economy, it’s as if doomsday is at hand. I’m certain the folks behind mainstream media exert considerable effort to balance their story, but the impression it...Be On Top Of Your Game
This is a quick post just to share what I learned from my quiet time early this morning, that is being on top of our game
Reviewing the Performance Management System
Regularly reviewing the company’s performance management system is needed to align the program vis-a-vis the objectives to keep employee and customer loyal.
A Great Customer Service
I would like to share two good experiences with start up businesses who provided above normal customer assistance. The first service provider is Car-Go, a new car wash (and general car care) center at # 8 Macapagal Blvd. (in front of PNB). The price is $2.5 (P 100)...Filipino Entrepreneurs On Personalized Service
We’ve read about Pinoy Entrepreneurs thoughts about customer satisfaction. Now, these entrepreneurs went a little farther.. PERSONALIZED SERVICE! “If you want to do something, don’t approach a third party but go directly to the person you want to...John Gokongwei’s Nine Rules of Success
The mark of a true entrepreneur is having the courage to rise above adversity- John Gokongwei Jr.
Customer Delight Matters
customer delight is a result of a deliberate effort by a company to provide a value adding product and service, at a reasonable price
Entrepreneurship, Globalization And Becoming A Great Nation
This piece is originally posted at Universal Rubina blog. Value adding and inspiring! Before I begin, I want to say please bear with me, an 81-year-old man who just flew in from San Francisco 36 hours ago and is still suffering from jet lag. However, I hope I...Filipino Entrepreneur On Inspiration
I hope to blog about John Gokongwei’s life and inspiration in the future. Mean time, I hope this value adding quote will inspire you
The Right Seat On The Right Bus
The right seat on the right bus is about the ability of HR to place people on a responsibility where s/he will be most productive and happy.
Filipino Entrepreneurs On Talent Management
Another value adding quotes from Filipino entrepreneurs, this time on the subject of talent management
Filipino Entrepreneurs On Passion
Here’s a collection of quotes about “passion” from well known Filipino Entrepreneurs.
Filipino Entrepreneur On Honesty
Very few entrepreneurs have a public stand about integrity, kudos to Alvin Carranza for this honesty anchored quote. “Be honest with your partners, clients, and especially to yourself. If you’ve committed a mistake, the quickest way to rectify the damage is to admit...Customer Service And Synergy
After experiencing broken promises and sloppy customer service in different occasions, dissecting the cause of a poor service or unmet customer expectations can be value adding
Filipino Entrepreneurs On Hard Work
I can tell you right now that when you have your own business, 24 hours is not enough. You need hard work to keep your business going
Filipino Entrepreneurs On Customer Satisfaction
Satisfying customers make every business thrive. Here’s what are Pinoy Entrepreneurs have to say about customer happiness.
